Frequently asked Questions
Q: So no ladders then….whats that all about?
A: Window Cleaning is an inherently dangerous business as there are up to 10 deaths per year through window cleaning. Window Cleaners have new regulations regarding working at height they have to work to and so Pure Glass have followed these regulations and use the ladderless technology.
Q: Will the the new system clean my windows as well?
A: Yes. Utilising pure water technology, the method is recognized to give better results than traditional methods. This method doesn’t leave sticky residue on the glass or frames and therefore will not attract fresh debris or dirt. With the frames being cleaned at the same time, no dirt will run onto the glass when there is a downpour of rain, giving a better and longer lasting result than conventional methods.
Q: Why are the windows left wet then?
A: When Pure Glass clean your windows we use laboratory grade water, so when the windows and frames have been cleaned, no dirt is left and the windows dry after around half an hour to a clean finish.
Q: Will I notice a difference?
A: Definitely. The pure water method of cleaning is a more effective way of cleaning windows, however you may notice a small amount of residue for the first clean or two but after this period your windows will be consistently clean.
Q: How reliable are Pure Glass?
A: Of course we’re reliable, we’ve got a mortgage to pay!!!! Our primary concern is our customers expectations and because of that we strive to maintain the 4 weekly cleans year round, including the winter.
Q: How much does it cost then?
A: Each property is individual and a full free quotation is required to assess the cost.
Q: We always have our back gate locked!
A: In most cases we’ll still be able to access the rear of your property by using step ladders to gain access. If you would like us to only get to the rear of the property when you’re in, we’ll be happy to discuss access requirements.
Q: Will you still clean our windows in the rain?
A: Yes. Unless the rain is so heavy that we cant work, we will continue to clean. As the clean is superior utilising pure water, the rain wont affect the quality of your clean. However, if your not happy with the standard of the clean our 48 hour guarantee applies.
Q: Do you give a guarantee?
A: If your not completely satisfied with the standard of you clean, and contact us within 48 hours of our visit, we’ll be happy to return and clean the affected windows free of charge.